Tru Jewelry By Malika | International and Local Delivery Available

For wholesale inquiries or custom orders, please contact us:
Email: info@trujewels.com
Phone: (441) 300-0254
Website: www.trujewels.com

At TRU Jewelry Ltd., we are committed to providing a secure, seamless purchasing experience from checkout to delivery.

Accepted Payment Methods

We accept major credit and debit cards, as well as other secure payment methods made available at checkout. All payments are processed through trusted, encrypted payment platforms to ensure your information remains protected.

Payment must be received in full before an order is processed and shipped.

Currency

All prices are listed in United States Dollars (USD) unless otherwise stated. International customers may see charges converted to their local currency by their financial institution.

Order Confirmation

Once your purchase is complete, you will receive an order confirmation email containing your order details and receipt of payment. If you do not receive confirmation within a few minutes of placing your order, please check your spam folder or contact us for assistance.

Billing Information Accuracy

Customers are responsible for ensuring that billing details match the information associated with their payment method. Tru Jewelry Ltd. reserves the right to cancel or hold orders where billing information cannot be verified.

Fraud Prevention

To protect our customers and our brand, Tru Jewelry Ltd. reserves the right to review and, if necessary, decline transactions that appear suspicious or unauthorized. Additional identity verification may be requested before an order is approved.

Pricing & Availability

While we strive for accuracy, Tru Jewelry Ltd. reserves the right to correct pricing errors, update product information, or cancel orders if inaccuracies occur.

At Tru Jewelry Ltd., every order is prepared with care and attention to detail to ensure your pieces arrive beautifully and securely.

Shipping Within Bermuda A $5 delivery fee applies to Bermuda orders under $75. We are pleased to offer complimentary island-wide delivery on orders of $75 or more.

International Shipping

International shipping rates are calculated at checkout based on destination and package weight.

Order Processing

Orders are typically processed within 1–2 business days. During collection launches, holidays, or high-volume periods, processing times may be slightly extended. You will receive a shipping confirmation email once your order has been dispatched.

Delivery Timeframes

Bermuda deliveries typically arrive within 1–2 business days after dispatch.

International delivery times vary depending on location and customs processing. Please allow additional time during peak shipping periods and public holidays.

Delivery Details

To ensure a seamless delivery experience, please provide accurate contact and delivery information at checkout. We are currently unable to deliver to PO Boxes.

If you request that a package be left unattended, Tru Jewelry Ltd. cannot assume responsibility for the parcel once delivery has been completed according to your instructions.

Undeliverable Packages

If delivery is unsuccessful due to incorrect or incomplete address information, customers will be responsible for re-delivery costs. A store credit (excluding shipping fees) may be issued upon request.

At Tru Jewelry Ltd., each piece is thoughtfully designed and carefully inspected before it reaches you. We stand behind the quality of our craftsmanship. If for any reason your purchase does not meet your expectations, we are happy to assist with a return, exchange, or store credit in accordance with the policy below.

Please note that original shipping charges are non-refundable.

Eligibility for Returns

• To be eligible for a return, items must be:
• Returned within 15 days of delivery
• In original, unworn condition
• Returned in original packaging
• Accompanied by proof of purchase

For hygiene and product integrity reasons, earrings and sale items cannot be returned or refunded unless deemed faulty.

Tru Jewelry Ltd. reserves the right to refuse returns that do not meet these conditions.

Online Purchases

Returns must be approved before items are sent back.

To request a return, please email orders@trujewels.com within 15 days of delivery with:

• Your order number
• The reason for return
• Whether you prefer a refund, exchange, or store credit

If an item is believed to be faulty or damaged, please include a photo showing the issue.

If more than 15 days have passed since delivery, we may be unable to offer a refund or exchange.

Returning Your Item

Customers are responsible for return shipping costs unless an item is confirmed to be faulty.

Because jewelry is delicate, items must be securely packaged in a protective box to prevent damage during transit. Tru Jewelry Ltd. cannot be responsible for items damaged during return shipping due to insufficient packaging.

Returned items remain the customer’s responsibility until received by Tru Jewelry Ltd.

Refunds

Once your return is received and inspected, you will receive an email confirmation.
If approved:

• Refunds will be issued to the original method of payment, or
• A store credit will be issued if requested.

Please allow 5–7 business days for refunds to be processed after approval. Processing times may vary depending on your financial institution.

Partial refunds may be granted if:

• Items are returned outside the return window
• Items show signs of wear or damage not caused by TRU Jewelry Ltd.
• Packaging or components are missing

Exchanges

To exchange an item, we recommend placing a new order for the desired piece first to ensure availability. You may then return your original purchase following the return process above.

Once your return is received, the refund for the original item will be processed.

Return Address
Tru Jewelry Ltd.
P.O. Box SN 17
Southampton, SN BX
Bermuda